How Do I Make a Return?
Ready-to-Love Guarantee: If something went wrong with creating or packaging your Masterpiece, we’ll make it right.
- For a refund or replacement, please call (732) 299-5488.
- Please have the following information handy in order for us to process a refund or replacement: name on your order, order number, reason for returning, the full credit card and CVV number used to place the order.
- A friendly team member will issue your return label with our special discounted shipping rate to save you a few bucks. Then just ship your item back to us in the original packaging.
- We will issue your return within 3-5 business days, but sometimes credit card companies can drag their feet on their end. One billing cycle later, the credit will be back in your account.
- Returns, refunds or replacements are available within 30 days of the order delivery date.
- Please inspect your order within 48 hours of receipt and contact (732) 299-5488 if you have any questions or concerns.
- The cost of the return label is deducted from your refund.
- The original shipping charge is not reimbursed
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